If you have any other questions or concerns, please feel free to reach out to us through live chat on our store or email us at firstname.lastname@example.org.
We are available from Monday to Friday, 10am to 7pm HKT. We are happy to assist you.
How can I view my order?
You will get a confirmation email with your order details and a “Fullfilled” email with a tracking link when your order is shipped. You can also check your order status under “My Orders” in your account.
Can I change/cancel my order?
Once your order is marked as “Fullfilled”, we cannot modify any information. If you need to change or cancel your order before it is shipped, please contact us as soon as possible at email@example.com
Can I exchange or return the item?
You can return or exchange any item within 30 days of delivery. The item must be in its original condition, unworn, unwashed, and with tags attached. Contact us at firstname.lastname@example.org with your order number and reason for return or exchange. We will send you instructions. We will process your refund or exchange within 7 business days.
How can I pay for my order?
We accept many payment options such as Paypal, Visa, Mastercard, Maestro, JCB, American Express, Discover, Diners Club, Giropay, Sofort, eNETS, Kakao Pay, SEPA Bank Transer, Klarna, Maybank, or LINE Pay, etc. All transactions are secure and encrypted.
Where do you ship from?
We have two shipping locations, one in the US and one in China. The location of the shipping location depends on the product and the shipping address.
When will my order be shipped?
We ship orders within 2 business days. You will get a “Fullfilled” email with a tracking link when your order is shipped.
How long will it take to get my order?
The delivery time depends on your location and the shipping option. The shipping days are shown on the shipping method and are for reference only. They do not include weekends and holidays, and may be affected by weather, customs, or peak seasons.
What if my order failed to delivery?
If your order cannot be delivered due to customer reasons, we will deduct the standard shipping fee from your refund. You can contact us to arrange a re-shipment or refund.